IntroductionA service plan allows you to define the response times (in days) for complaints, enquiries, feedback and requests logged by your customers. For each service plan you create, you can also assign them to customers, so you can deliver/respond to customers according to the service plan they have purchased with you. When customers seek your assistance via your Service Center, and choose what service plan they have with you, the system automatically calculates the due date for the response so you can prioritise effectively.
How to create a Service Plan
Simply follow the instructions below:
1. Sign into MyCO
2. Navigate to Menu > Customer Service > Service Plans
3. Click/tap the + icon to create a new service plan
4. Provide a title and enter the SLA days (i.e. how many days by which you must respond) for complaints, feedback, requests and enquiries.
5. Click the 'Create' button at the bottom of the screen to save/update
Note - Service plans you have added will become available for customers to choose when they visit your Service Center. To confirm the link your customers should visit to access your Service Center, navigate to Menu > Customer > Service Center and copy the URL on the page.
How to Assign a Service Plan to a Customer
You can set the Service Plan and Service Plan expiry date of a customer by visiting the Additional Info tab within a contact record. Simply update the service plan and expiry date and click/tap the 'Update' button to save.
Getting help / Contacting SupportOur service center will always be available to help should you have any issues.
You can always chat with one of our support representatives while you are logged onto MyCo, alternatively you can hit the button below to leave us a message.
MyCo Service Desk.
