IntroductionNew customers are keen on hearing about the experiences of those who have already used your products/services. This is why positive reviews are so important, as they help you win more customers, and more sales too.
Thankfully, MyCO provides a unique web page for you to capture customer reviews ⭐. If you visit Menu > Customer Service > Testimonials, the top of the page will show you your unique customer reviews page. Share this with customers to leave you a review/feedback.
And if you want to change the questions asked on the review page, visit Menu > Settings > System settings > Customer service settings > "Customer Review Settings" tab to update the questions
When your customers have submitted reviews ⭐, you will be able to see your:
1. Customer Satisfaction Score (CSAT) - how satisfied your customers are with your products/services
2. Net Promoter Score (NPS) - the likelihood your customers will recommend you products/services to others.
Getting help / Contacting SupportOur service center will always be available to help should you have any issues.
You can always chat with one of our support representatives while you are logged onto MyCo, alternatively you can hit the button below to leave us a message.
MyCo Service Desk.
